Customers

Service improvement, reflecting our customers' wishes

Our salespeople and our staff who work at our information desks in our stores pass on to us questions and comments they receive from customers. This information, together with customer complaints received via phone calls, letters or e-mail are all entered into a database. All this data is shared throughout our company and forms the basis for service improvement.

Improvements to restrooms, powder rooms and nursing rooms

Reflecting our customers' opinions, we are adding new nursing rooms and restrooms, as well as upgrading existing facilities.

The artwork in the women’s restroom at Sendai PARCO2 simulates sunlight shining through trees. Together with a powdering corner, we have created a revitalizing and relaxing space for women.

The artwork in the women’s restroom at Sendai PARCO2 simulates sunlight shining through trees. Together with a powdering corner, we have created a revitalizing and relaxing space for women.

The nursing area in Sendai PARCO2 is designed to be a bright and welcoming environment

The nursing area in Sendai PARCO2 is designed to be a bright and welcoming environment

Stroller lending

We have strollers within our stores, to lend to customers who require them.

First-aid room

We have a first-aid room at our stores to assist any customers who might require medical assistance.

Smoking room

We are establishing new smoking areas for customers.
In addition to gender-neutral smoking areas, we set up women’s only smoking areas in the women’s restrooms at Fukuoka PARCO New Building and Sendai PARCO2.
We stand committed to making other upgrades in the building environment that will create even more comfortable buliding.

Women’s only smoking area at Sendai PARCO2

Women’s only smoking area at Sendai PARCO2

Providing Web-based Trends Communication

Backed by its store network, PARCO is aggressively leveraging advanced information and communications technology (ICT) to create new ways to enjoy commercial facilities.

To make PARCO store information available faster and more appealing, shops within PARCO make use of the PARCO Shop Blog, with roughly 3,000 such tenants involved in trends communication that encourages store visits.

Furthermore, we operate a service, called “Kaeru PARCO,” that enables in-store goods found on the PARCO Shop Blog to be reserved or ordered for delivery online, and have released a smartphone application, POCKET PARCO.

In these ways, we are creating an environment that allows customers to enjoy a “24-hour PARCO” via the Web.

Sendai PARCO2

Sendai PARCO2

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