Privacy Policy (Personal Data Protection Policy)

As an “urban commercial developer,” our company's management philosophy is “creating commercial space full of perspective, creativity, and hospitality that entertains visitors and leads tenants to success.” Under this core philosophy and our “customer first” policy, we engage in daily business with the goal of having more customers choose PARCO and more tenants feel happy to have opened a store with PARCO.
In addition, we have established a "Basic Compliance Philosophy" and "Code of Conduct," based on which every employee acts correctly to prevent accidents and improprieties, and to implement fair and highly transparent corporate activities.
With regard to the protection of personal information, as a business entity that receives a large amount of personal information from customers, we sincerely understand the importance of the rights and benefits of personal information, and in order to comply with laws and regulations concerning personal information and to protect it, we have formulated a compliance program to embody the following policy and have made a company-wide effort to realize it, and we have established this policy to express our intention to earn our customers' trust.

Kozo Makiyama
Representative Director, President and Executive Officer
PARCO Co., Ltd.

Use of “The Group” on this page (Privacy Policy) refers to PARCO’s parent company J. Front Retailing Group.
For a list of J. Front Retailing Group Companies, please see the following:
“Group Companies” from J. Front Retailing Website  

Processing of Customers' Personal Information

Compliance with Related Laws, Guidelines, etc.
With respect to the processing of personal information, we comply with the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the "Personal Information Protection Act") and other laws, regulations, and guidelines concerning the protection of personal information and privacy.
Acquisition of Personal Information
We acquire personal information only through legal and fair means.
Control of Personal Data
We have established and implemented appropriate information security management in order to maintain the accuracy of personal information and to prevent leakage, loss, or damage.
In addition, we take appropriate measures to supervise employees processing personal information, contractors entrusted with personal information, and parties to whom personal information is provided or shared.
Personal Information Retention Period
In the event that the retention period of personal information stipulated by law expires, or such personal information is no longer necessary for the purpose of use stated in "Purpose of Use of Personal Information" below, such personal information shall be deleted without delay.
Shared Use of Personal Information
(1) PARCO will share your personal information with Group Companies, including handling in the Group’s integrated database, regardless of whether it is collected directly by PARCO or Group Companies.

(2) PARCO and Group Companies will share personal information only for the purpose of use specified below.

(3) Items of personal information to be shared include name (membership number and other control ID number), address, phone number, e-mail address, date of birth, gender, occupation, title and purchase history.

(4) PARCO will take responsibility for managing the shared use of personal information collected by PARCO.
Provision of Personal Information to a Third Party
Except as provided by law, we do not provide personal information to any third party without the consent of the customer.
Disclosure, Correction, Suspension of Use, Processing of Complaints, Objection, Withdrawal of Consent, etc. of Personal Information
In accordance with laws and regulations concerning the protection of personal information, we will respond to requests for disclosure, correction, and suspension of use of personal information, as well as complaints and objections.
In addition, your consent to the processing of personal information may be withdrawn at any time.
Compliance Program for the Protection of Personal Information
当In order to effectuate this policy, we formulated and implemented a compliance program for protecting personal information and we maintain and continuously improve this program by disseminating it to our employees and other concerned parties.

Purpose of Use of Personal Information

The personal information that we obtain will be used as follows. When we acquire personal information, we will notify or publish the purpose of use in an appropriate manner.

1. Customer Information (Use Based on Customer's Consent, or Use for the Performance of a Contract with Customer)
(1) For communication purposes regarding products and services handled by PARCO and Group Companies and sales promotions including direct mail and information and advertisements regarding our services (including personalized offers for each customer)
(2) In order to respond to customer feedback and requests received from customers through customer opinion boxes at PARCO stores and inquiry forms on our website, in addition to inquiries concerning products purchased from PARCO and Group Companies and services provided by PARCO and Group Companies
(3) For lottery contests and prize shipments to winners in PARCO store campaigns, PARCO campaigns and Group Company campaigns
(4) For identification, managing customers, shipping products, and payments at directly managed PARCO stores, POCKET PARCO and any PARCO websites
(5) For implementation of e-mail magazines, campaigns, questionnaires, and privileges by PARCO stores and entertainment divisions
(6) For marketing research for the planning and development of the products and services handled by PARCO and Group Companies, the improvement of store floors and online sites, etc., integrated analysis of customer information and statistical data creation
*Analysis results and statistical data may be used for the purposes of (1) and (5)
(7) For communications required for the operation of PARCO website
2. Supplier Information (Use for Performance of Agreements with Suppliers)
(1) For the proper and smooth execution of business operations with respect to our business purposes
3. Employment and Employee Information (Use Based on Consent or Use for Performance of Contract)
(1) For operations related to recruitment selection and employment procedures
(2) For employment management of employees
4. Specific Personal Information (Use to Fulfill Legal Obligations [Under the Individual Number Law*])
(1) For employment management of employees
(2) For employee holding associations and asset-building savings businesses
(3) For business related to preparation and submission of statutory payment records, etc.
(4) For other businesses stipulated in the Individual Number Law*
*Act on the Use of Numbers to Identify Specific Individuals in Administrative Procedures
5. Job Applicant Information Collected by Receiving Entrustment for Processing Personal Information from Tenants, etc. (Use for Performance of Agreements with Tenants)
(1) For provision of such information within the scope of operations entrusted.

If a customer wishes for his or her retained personal data to be disclosed based on relevant laws and regulations, it is necessary to submit an application by submitting a "Retained Personal Data Notice/Disclosure Request Form" designated by us. Please contact the person in charge of information management at the store where the relevant retained personal data is stored.

In addition, with regard to the processing of personal information, a complaint may be submitted to the Personal Information Protection Commission and other supervisory bodies.

Sapporo PARCO 011-214-2111(reception time 10:00 to 20:00) sapporo@parco.jp
Sendai PARCO 022-774-8000(reception time 10:00 to 21:00) sendai@parco.jp
Urawa PARCO 048-611-8000(reception time 10:00 to 21:00) urawa@parco.jp
Shintokorozawa PARCO 04-2998-8111(reception time 10:00 to 18:00) shintoko@parco.jp
Hibarigaoka PARCO 042-425-5000(reception time 10:00 to 20:00) hibari@parco.jp
Ikebukuro PARCO 03-5391-8000(reception time 10:00 to 21:00) ikebukuro@parco.jp
PARCO_ya Ueno ueno@parco.jp
Kichijoji PARCO kichijoji@parco.jp
Kinshicho PARCO kinshicho@parco.jp
Tsudanuma PARCO 047-478-5555(reception time 10:00 to 21:00) tsudanuma@parco.jp
Shibuya PARCO 03-3464-5111(reception time 10:00 to 21:00) shibuya@parco.jp
Chohu PARCO 042-489-5111(reception time 10:00 to 20:30) chofu@parco.jp
Matsumoto PARCO 0263-38-2111(reception time 10:00 to 20:00) matsumoto@parco.jp
Shizuoka PARCO 054-272-8111(reception time 10:00 to 20:00) shizuoka@parco.jp
Nagoya PARCO 052-264-8111(reception time 10:00 to 21:00) nagoya@parco.jp
Shinsaibashi PARCO 06-7711-7400(reception time 10:00 to 20:00) shinsaibashi@parco.jp
Hiroshima PARCO 082-542-2111(reception time 10:00 to 20:30) hiroshima@parco.jp
Fukuoka PARCO 092-235-7000(reception time 10:00 to 20:30) fukuoka@parco.jp

* Please note that the telephone reception time varies from store to store.
* To prevent the spread of infectious diseases such as COVID-19, we are implementing safety measures at each PARCO store, and some PARCO stores are operated in a shorter time.

Updated May 31, 2021